We wish to offer our customers the best of the best, and for this reason all products are handmade in Norway from the best available materials. The exceptional durability is the reason that Jøtul offers a 10 year warranty against failure due to faulty manufacture - the longest on the market.
The 10 year warranty is only available for appliances that have been purchased from an authorised Jøtul dealer and have been registered with Jøtul UK at www.jotulgroupspares.com you may also ask your authorised dealer to register your new appliance for you.
Failure to buy your appliance from an authorised dealer and or not registering your purchase will by default result in only our standard 12 month warranty being given.
Warranty includes all components except consumables (grates and flame path equipment) and does not include labour. For further details refer to back page.
Your satisfaction revolves around our guarantee all Jøtul stoves and fireplaces are covered by a conditional 10-year guarantee from the date of purchase, against failure due to faulty manufacture if installed by a suitably qualified engineer.
This guarantee does not cover:
- Flame path or consumable equipment such as baffles, grates, firebricks, glass, ash pans, painted finishes and sealing materials such as ceramic rope and fire cement.
- Any damage resulting from improper installation or incorrect use.
- The use of non-approved Jøtul replacement parts, which will invalidate this guarantee.
- With use enamel adopts a “crazed” finish. This is normal and to be expected and enhances the appearance of a Jøtul stove.
Please Note: The use of any petroleum based fuels revokes this guarantee.
This guarantee does not affect your statutory rights.