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Valid from 25.05.2018.

This Privacy Policy assists you as a customer of Jøtul( both as business and consumer customer), as well as user of Jotul.com to understand which Personal Data we collect, why we collect Personal Data, how we use Personal Data and the data privacy rights you have as a user of Jotul.com. This Privacy Policy applies for your use of Jotul.com.

Controller Jøtul AS, is a Norwegian legal entity with company registration number 989 519 247, hereinafter referred to as "Jøtul"/ “we", owns Jotul.com and will as controller process your personal data as further described below. 

 

1. INFORMATION WE COLLECT, LEGAL BASIS

Jøtul AS collects personal data for Leads, Guarantee and for Troubleshooting or Support on our websites. Personal Data is defined as any information relating to an identified or identifiable natural person.

Any processing of Personal Data by Jøtul AS is conducted in accordance with applicable data privacy legislation.

 

1.1 Personal Data for Leads

We will collect and process the following Personal Data when you use our request a quote for leads:

  • Name
  • Telephone number
  • Address
  • E-mail address
  •  If you own a fireplace
  • If your Chimney allready is in place
  • The age of requested building

The legal basis for the processing these personal data is GDPR article 6.1, letter a.

 

1.2 Personal Data for Guarantee

We will collect and process the following Personal Data when you register a product for guarantee purpose:

  • Name
  • Telephone number
  • Address
  • E-mail address
  • What type of product
  • Serial number
  • Technical data of installation
  • Who installed the product
  • What type of house
  • When you bought our product

The legal basis for the processing these personal data is GDPR article 6.1, letter b.

 

1.3 Personal Data collected for troubleshooting or support

  • We collect information you send to us when contacting us via webmaster@jotul.no.

The legal basis for the processing these personal data is GDPR article 6.1, letter a.

 

1.4 Coockies

The legal basis for the processing these personal data is GDPR article 6.1, letter f.

 

1.5 Personal Data collected in social media platforms 

  • In relation to our pages in social media and similar communication channels we may collect anonymized statistics on useerbehaviour. For the use of these platforms, the platforms privacy policy applies.

 

2. HOW WE USE THE COLLECTED PERSONAL DATA

 

2.1 Personal Data collected for Leads

Personal Data collected for leads are used in the following ways:

  • To contact you for a offer or to book a time for a quote.

Personal Data collected for Leads are stored for up to 12 months.

 

2.2 Personal Data collected for Guarantee

Personal Data collected for guarantee are used in the following ways:

  • To contact you for a offer or to book a time for a quote.

Personal Data collected for guarantee are stored for up to 28 years.

 

2.3 Personal Data collected for troubleshooting or support

We may process your Personal Data and usage logs when you submit a request for troubleshooting or support for your use of Jotul.com. Such Personal Data and usage logs are not used for any other purposes than to provide you with the requested support or troubleshooting.

Personal Data collected for troubleshooting or support are stored until the error has been corrected and not further than 2 months.

 

2.4 Personal Data collected trough cookies

See our separate cookie declaration.

  

2.5 Personal Data collected in social media platforms

In relation to our pages in social media and similar communication channels we may collect anonymized statistics on useerbehaviour. For the use of these platforms, the platforms privacy policy applies.

 

3. DATA PROCESSORS

We may utilise external data processors to assist us in processing your Personal Data for cloud solutions and technical support. Jøtul AS remains responsible for such use of data processors, and shall only use data processors who satisfy our requirements for secure processing of Personal Data and are subjected to contractual safeguards pursuant to applicable data protection legislation.

  • Jøtul AS utilises Enonic AS Cloud solutions in Norway for leads and guarantees.
  • Jøtul AS utilises Bouvet AS technical support in Norway for leads and guarantees.

 

4. WHO WE SHARE YOUR INFORMATION WITH

Personal Data collected by us are shared with Jøtul dealers for Leads.

 

5. INFORMATION SECURITY

When you provide us with personal data on Jøtul.com, they are stored in our server environments operated by Enonic AS.

Enonic AS has entered into a data processor-agreement with Jøtul AS that states data security, operating practices, access levels, backup, storage time and deletion of personal data.

 

6. YOUR RIGHTS

When providing us with your Personal Data, you may request access to your Personal Data, as well as information on how we process your Personal Data. You may also request rectification, erasure and restriction of the processing, as well as to have your Personal Data exported in a structured, commonly used and machine-readable format (data portability). 

If our processing of Personal Data is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Requests pursuant to the above rights may submitted to webmaster@jotul.no.

You may file a complaint to your applicable data protection authority if you are of the opinion that Jøtul AS has failed to comply with your rights as a data subject.

 

7. CHANGES TO THIS PRIVACY POLICY

Jøtul AS reserves the right to adjust or change this Privacy Policy, and notify you of such changes before they are implemented. You agree to such modifications or changes by continuing to use service after such information has been provided to you.